Shipping & Delivery Policy

At Sleeping Tiger, we believe that comfort should arrive at your doorstep with as little hassle as possible.

This Shipping & Delivery Policy explains how we process, dispatch, ship and deliver orders placed on our website.

1. Shipping Coverage

Sleeping Tiger currently offers delivery to eligible serviceable PIN codes across India.

Delivery availability is determined using the shipping address and PIN code provided at checkout.

We work with reliable third-party logistics partners, including Shiprocket and its courier network where applicable, to facilitate domestic deliveries.

At present, international shipping is not available unless expressly offered on our website.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation.

Business days exclude Sundays and public holidays.

Orders placed during weekends, public holidays, major sale events or periods of high demand may require additional processing time.

If a product has a different processing period, this will be communicated on its product page or before order confirmation.

3. Estimated Delivery Timelines

Once dispatched, orders are generally expected to reach customers within 3–7 business days, depending on the delivery location and courier serviceability.

Delivery estimates may vary due to:

• Destination and PIN code.
• Courier availability.
• Weather and transportation disruptions.
• Public holidays.
• Operational issues affecting logistics partners.
• Other circumstances outside our reasonable control.

Delivery timelines are estimates, not guaranteed delivery dates, unless an express delivery commitment has been specifically made.

If a material delay occurs, we will make reasonable efforts to inform you and provide updated delivery information.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment or order confirmation.

The final shipping cost may depend on order value, destination, selected delivery method and any active promotion.

Any free-shipping offer, minimum order requirement or additional shipping charge will be communicated before an order is placed.

Sleeping Tiger will not impose undisclosed standard shipping charges after an order has been confirmed.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and eligible orders.

COD availability, additional charges and any order-value restrictions will be displayed at checkout.

COD orders may be subject to verification by SMS, WhatsApp or telephone before dispatch.

Sleeping Tiger reserves the right to decline or request prepaid payment for a COD order when delivery verification fails or where there are reasonable fraud-prevention concerns.

Any applicable charges will be disclosed before the customer confirms the order.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation through the contact details provided at checkout.

Once your order is dispatched, tracking information will be shared through email, SMS, WhatsApp or another available communication channel.

Tracking information may take some time to become active after dispatch.

Customers can use the tracking link to view the latest available shipment status.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping details, including:

• Recipient name.
• Complete delivery address.
• Landmark, where applicable.
• Correct PIN code.
• Active mobile number.

If you notice an error after placing your order, please contact us immediately at support@sleepingtiger.in.

We will try to update the address before dispatch. Address changes cannot be guaranteed once a shipment has been handed over to the courier.

If an order cannot be delivered because of incorrect or incomplete customer-provided details, any reasonable additional shipping charges will be explained before redelivery is arranged.

8. Delivery Attempts and Undelivered Orders

Our logistics partners may make multiple delivery attempts depending on their service policies.

If delivery is unsuccessful, the parcel may be returned to our warehouse.

In such cases, our support team will assist with the available reshipment or refund options under our Returns, Exchanges & Refunds Policy.

For COD orders, repeated delivery refusal or unsuccessful verification may affect the availability of COD for future orders, subject to fair and reasonable assessment.

9. Delayed, Lost or Missing Shipments

If your order is delayed beyond the estimated delivery period, please contact us with your order number.

We will coordinate with our logistics partner to investigate the shipment status.

If a prepaid order is confirmed lost in transit, we will offer an appropriate replacement or refund.

If a shipment is incorrectly marked as delivered, please report the issue promptly so that we can investigate it with the courier.

We will not require customers to bear the cost of confirmed loss or non-delivery attributable to Sleeping Tiger or its delivery partners.

10. Damaged Deliveries

If your order arrives with visible external damage, please document the condition of the package where possible.

If you discover that the item is damaged, defective or incorrect after opening it, contact us promptly through the details below.

We will review the issue and arrange an appropriate resolution in accordance with our Returns, Exchanges & Refunds Policy and applicable law.

11. Multiple Shipments

Some orders may be dispatched in separate packages because of product availability or fulfilment requirements.

If this occurs, customers will be informed, and separate tracking details may be provided.

No additional shipping charge will be imposed solely because Sleeping Tiger chooses to split an order into multiple shipments.

12. Contact Information

For delivery questions, tracking support or shipping concerns, please contact:

Please keep your order number available when contacting our support team.