Privacy Policy

At Sleeping Tiger, we believe that a comfortable shopping experience should come with peace of mind. Your privacy matters to us, and we are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Sleeping Tiger (“we”, “us”, or “our”), operated by Sleeping Tiger Studio, collects, uses, stores and shares personal information when you visit our website, purchase our products, contact us or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will seek your consent for the processing of your personal information.

1. Information We Collect

When you browse or shop on our website, we may collect the following information:

Personal and Contact Information

• Full name
• Email address
• Mobile number
• Billing and shipping addresses
• Account and communication preferences

Order and Transaction Information

• Products purchased
• Order history and transaction details
• Payment status and transaction references
• Refund, return and exchange details
• Delivery and shipment tracking information

Payments are processed through authorised third-party payment service providers. We do not ordinarily receive or store your complete card number, CVV, UPI PIN or banking credentials.

Website and Technical Information

We may automatically collect information including your IP address, browser type, device information, pages visited, interactions with our website, referral sources and cookie identifiers.

Customer Communications

We may retain information shared when you contact customer support, submit product feedback, request a return or participate in a promotion.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Processing, confirming and fulfilling orders.
• Arranging shipping, delivery, returns and refunds.
• Providing order confirmations and tracking updates.
• Responding to customer enquiries and resolving complaints.
• Processing payments and identifying potentially fraudulent transactions.
• Maintaining customer accounts and shopping preferences.
• Improving website functionality and customer experience.
• Complying with applicable laws, tax requirements and regulatory obligations.
• Sending promotional communications where permitted and, where required, with your consent.

We do not use customer contact information for promotional messages without an appropriate legal basis.

3. Sharing Your Information

To operate our online store, we may share necessary personal information with trusted third-party service providers, including:

• Shopify: To host and operate our e-commerce website, manage customer accounts and process orders.
• Payment Service Providers: Including Razorpay and other payment providers enabled at checkout, to securely process payments, refunds and relevant payment verification.
• Checkout and Order Management Partners: Including GoKwik, where enabled, to facilitate checkout, order verification, customer communication, delivery-related workflows and fraud prevention.
• Shipping and Logistics Partners: Including Shiprocket and its delivery partners, where used, to arrange deliveries, send tracking updates and manage return pickups.
• Technology and Marketing Partners: To provide website analytics, customer support, messaging and marketing services, subject to applicable privacy requirements and customer preferences.
• Legal and Regulatory Authorities: Where disclosure is necessary to comply with law, investigate fraud, protect rights or respond to lawful requests.

We share only the information reasonably necessary for the relevant service. We do not sell personal information to unrelated third parties for their independent marketing purposes.

Some service providers may process information outside India, subject to applicable legal requirements and appropriate safeguards.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to:

• Remember items in your shopping cart.
• Maintain website functionality and security.
• Understand browsing patterns.
• Analyse website performance.
• Remember preferences.
• Deliver relevant advertising where permitted.

You may manage cookies through your browser settings and any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality, including cart and checkout features.

5. Payment Security

Sleeping Tiger uses third-party payment providers to facilitate secure transactions.

Payment information is handled through the respective provider’s payment infrastructure and security controls. We do not request sensitive payment credentials such as OTPs, CVVs, passwords or UPI PINs through email, telephone or social media.

Although we use reasonable measures to protect customer information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, comply with accounting and tax obligations, prevent fraud, resolve disputes and meet applicable legal requirements.

When information is no longer required, we take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable retention obligations.

7. Your Privacy Rights

Subject to applicable Indian law, you may have rights to:

• Request information about the personal data we process.
• Request correction or updating of inaccurate information.
• Request erasure of personal data where permitted by law.
• Withdraw consent for consent-based processing.
• Opt out of promotional communications.
• Raise a grievance about the handling of your information.
• Exercise any additional rights available under applicable data protection law.

To submit a privacy-related request, contact us at support@sleepingtiger.in.

We may need to verify your identity before processing certain requests. Requests will be handled within the timelines prescribed by applicable law.

8. Marketing Communications

If you subscribe to promotional communications, we may contact you about new sleepwear collections, product launches, offers and brand updates.

You can unsubscribe from promotional emails using the unsubscribe link provided in those messages or by contacting customer support.

Transactional communications, including order confirmations, payment notices and delivery updates, may continue where necessary to fulfil your purchases.

9. Children’s Privacy

Our website is intended for customers legally capable of making purchases or for use under appropriate parental or guardian supervision.

We do not knowingly collect children’s personal information in violation of applicable law. If we become aware that personal data has been collected improperly, we will take appropriate corrective action.

10. Third-Party Websites

Our website may contain links to external websites or services.

Sleeping Tiger is not responsible for the privacy practices of independently operated third-party websites. We encourage customers to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, service providers, technology or legal requirements.

The revised policy will be published on this page with an updated effective date. Where required by law, we will provide additional notice or obtain consent.

12. Contact Information

For questions, privacy requests or grievances, contact:

We are committed to addressing privacy enquiries fairly and in accordance with applicable laws.