Returns, Exchanges & Refunds Policy

At Sleeping Tiger, we want every purchase to feel as comfortable as the sleepwear itself. We carefully select and pack our products to ensure they reach you in excellent condition.

However, we understand that sometimes a product may not be the right fit. This policy explains how returns, exchanges, cancellations and refunds work when you shop with us.

1. Return Eligibility

We accept eligible return requests made within 7 calendar days of receiving your order.

To qualify for a standard return:

• The product must be unused, unworn and unwashed.
• Original product tags and labels must remain attached.
• The item must be free from stains, fragrances, damage or signs of use.
• The original packaging and any included accessories should be returned where reasonably possible.
• The product must be eligible for return under its product listing and this policy.

Products will be inspected after they reach our return facility.

Items that do not meet these conditions may be declined for a standard return. These conditions do not limit remedies available under applicable law for defective, damaged, misdescribed or incorrectly supplied products.

2. How to Request a Return

To request a return:

1. Contact us at support@sleepingtiger.in within 7 calendar days of delivery.
2. Provide your order number, registered contact information and reason for the return.
3. Include clear photographs where the concern relates to damage, defects or incorrect delivery.
4. Our support team will review your request and provide return instructions.
5. Once your return is authorised, we will communicate the available pickup or self-shipping options.

Please do not send products back without receiving return instructions.

3. Exchanges

We understand that finding the right fit matters, particularly when it comes to sleepwear.

Eligible products may be exchanged for another available size within 7 calendar days of delivery.

Exchanges are subject to:

• Product condition and eligibility requirements.
• Availability of the requested size.
• Successful inspection of the returned item.
• Applicable shipping charges disclosed before the exchange is confirmed.

If the requested size is unavailable, we will offer an eligible refund or an alternative resolution agreed with the customer.

For standard change-of-size exchanges, one exchange per eligible item is permitted.

This limit does not affect remedies for defective or incorrectly supplied goods.

4. Non-Returnable Items

The following products may not qualify for standard change-of-mind returns or exchanges where clearly identified as non-returnable before purchase:

• Personalised or customised products.
• Products specifically marked as final sale or non-returnable.
• Hygiene-sensitive items with broken protective seals, where applicable.
• Products that have been worn, washed, altered or damaged after delivery.
• Items returned without meeting the standard eligibility conditions.

Products purchased during a discount or promotion are not automatically excluded from returns unless a specific restriction was clearly disclosed before purchase.

Nothing in this section excludes a customer’s legal remedies for defective, damaged, incorrectly supplied or misdescribed products.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate and arrange a prompt resolution.

Please share:

• Your order number.
• A clear description of the problem.
• Photographs of the affected product.
• Photographs of the packaging, where relevant.
• An unboxing video, if available.

An unboxing video can help with our investigation but is not an absolute requirement for a valid complaint.

For verified issues attributable to Sleeping Tiger or its fulfilment partners, we will arrange an appropriate replacement, correction or refund without charging the customer for return shipping.

Requests reported after 48 hours will still be considered in accordance with applicable consumer protection laws.

6. Refund Process

Once an eligible returned item has been received and inspected, we will notify you of the approval or rejection of the standard return request.

For approved returns:

• Refunds will normally be initiated within 5–7 business days of approval.
• Prepaid-order refunds will generally be processed to the original payment method.
• The time required for the amount to appear in your account depends on your bank and payment provider, and may take approximately 5–10 additional business days.
• For Cash on Delivery orders, refunds will be arranged through a verified bank transfer or another mutually agreed refund method.
• Store credit may be offered as an option, but will not replace a monetary refund where one is legally required.

We will communicate the refund method and amount before processing where applicable.

If an eligible refund is delayed beyond the stated period, please contact our customer support team with your order details.

7. Return Shipping Charges

For standard customer-initiated returns, such as preference changes or incorrect size selection, return shipping charges may apply.

Any applicable return pickup fee or deduction will be clearly communicated before the customer confirms the return.

For verified defective, damaged, incorrect or misdescribed items, Sleeping Tiger will bear the reasonable return shipping costs.

Original delivery charges are generally non-refundable for standard change-of-mind returns, unless otherwise stated or required by applicable law.

8. Order Cancellation

Orders may be cancelled before they are dispatched.

To request a cancellation, contact support@sleepingtiger.in with your order number as soon as possible.

If your order has not been dispatched, we will confirm the cancellation and initiate any applicable prepaid refund within 5–7 business days.

Once an order has been dispatched, cancellation may no longer be possible. Eligible items can instead be returned in accordance with this policy.

If Sleeping Tiger cancels an order because of inventory unavailability, inability to fulfil the order or another seller-side issue, any amount already paid for the cancelled items will be refunded.

9. Failed Deliveries and Return to Origin (RTO)

Orders may be returned to our facility if:

• The shipping address is incomplete or incorrect.
• The customer is unavailable despite reasonable delivery attempts.
• A Cash on Delivery order is refused.
• The shipment cannot be delivered for logistical reasons.

If an order is returned to us, we will contact the customer regarding reshipment or cancellation.

For prepaid orders that cannot be delivered, an applicable refund will be processed after reconciliation of the shipment, subject to any lawful and previously disclosed charges attributable to customer-provided information or delivery refusal.

No deduction will be made for a delivery failure caused by Sleeping Tiger or its shipping partners.

10. Refunds for Promotional Orders

For eligible returns involving promotional discounts or bundle offers, refunds will be calculated using the actual amount paid and the applicable offer conditions disclosed at checkout.

If returning part of a bundle changes eligibility for a promotional discount, any recalculation will be explained to the customer and will not exceed the amount actually paid for the relevant order.

11. Contact Us

For returns, exchanges, cancellations or refund assistance:

Please include your order number when contacting us for quicker assistance.

Our goal is to make every resolution clear, fair and hassle-free.